Frequently asked questions
Orders
How do I track my order?
Once your order has shipped, you'll receive an email with your tracking number. You can use this to follow your delivery with the carrier.
Can I change or cancel my order?
We process orders quickly to get your parcels out fast, so changes aren't always possible. Email us as soon as you can at hello@pawandoak.com.au and we'll do our best to help before your order ships.
Shipping
Where do you ship?
We currently ship Australia-wide.
How long will my order take to arrive?
Please see our Shipping policy in the footer for full details on processing times and delivery estimates.
Returns
What is your returns policy?
We offer returns in line with our Refund policy, which you can find linked in the footer of our store. If something isn't right with your order, get in touch and we'll make it right.
Products
How do I choose the right product for my pet?Each product page lists sizing and suitability details. If you're unsure, email us and we'll happily point you in the right direction.